FAQ's

Here are some of our most frequently asked questions – Remember if you have any other questions that need answering, please contact our team on 1300 88 90 91 and one of our friendly Customer Service Representatives will help you!!

Q. I am really unhappy with our current Hygiene company, but I’m stuck in a Contract – what can I do?

A.  Firstly, Contracts are put in place to cover both parties – your service provider needs to provide a reliable service and if you are happy you need to pay for that service.  Therefore lodging a complaint and advising that they haven’t upheld their end of the Contract essentially deems the Contract terminated immediately

Q. I’ve received a Quote from EHS and am very impressed with the pricing – however I still have a few months left in my contract?

A. Don’t worry, we will record your contract date and will call you in advance to remind you that your contract is almost over.  We can provide you with a Cancellation Letter to pass onto your provider to save you time!!

Q. I want to sign up with EHS - how much notice do I need to give my current service provider?

A. Every contract signed will have different notice times, you should be able to contact your current provider and obtain this information easily or if you were given a copy of the Contract it should be clear…most usually either 30, 60 or 90 days written notice is required

Q. I’ve been ‘stung’ by signing a 5 Year Contract and our company no longer goes into “Contract” with any service providers – what can EHS do to help?

A. EHS has several options for it’s customers:- we have flexible “Service Agreements” whereby cancellation can be made at any time with 60 days written notice – no need to wait for 1,3 or 5 year contracts to finish. 

Q. In these tough economic times, monthly payment would suit our company policy, is EHS flexible on payment terms?

A.YES – we have payment options to suit all of our customers, both big and small.  Payments can be made monthly with NO additional charges or fees.  Quarterly and annual invoices can also be arranged with some added discounts for Contract holders!!

Q. How are our invoices sent and what payment methods does EHS accept?

A. EHS is able to send Invoices directly via email to your accounts department or by standard mail or fax.  We accept payment via EFT Deposits, Cheques, Money Order and Credit Card payments.

Q. How do we work out the Installation Date for EHS so that our business is not left without hygiene services for our staff and customers?

A. Essential Hygiene services recommends that we install our products and services a week or so prior to your current supplier collecting their stock.  We are able to place all our products in your workplace whilst moving the other party’s bins to an unused area until they come to collect their stock.

Q. What do we do if our provider comes earlier than anticipated to collect their stock?

A. No problem for EHS - we have a 24hr emergency call out system and most days can be there that afternoon to do an installation of the most important products/services – ie sanitary and nappy disposal units.

Q. Our business is relocating – what do we do about the sanitary bins – do we need to move them ourselves?

A. NO – contact our call centre and advise us of your move date and we shall pick up the used bins/stock and deliver/install fresh stock to your new location.

Q. We want to take up the EHS Quotation – what do we do?

A. First step is to contact our team on 1300 88 90 91 and our team will assign a Sales Representative to contact/visit you to confirm your hygiene requirements and book in for an installation date.  A Service Agreement or Contract will be supplied for your approval and signature and EHS will do all the rest!!